What Happened
In March 2024, a guest suffered three serious injuries — a broken wrist, an avulsion ankle fracture, and a concussion — after falling on dangerously slippery slate pavers in the pool area near Building 3 of the Marriott Beach Villas at Ko Olina, Oahu, Hawaii.
Marriott Ko Olina, Oahu
(18+ months, unrepaired)
(attorney has contact info for all)
during her 5-day stay alone
The pool area waterfall zone near Building 3 features smooth slate pavers that become dangerously slick when wet — described by the original injured guest as feeling like an ice-skating rink. During her seven-day stay in March-April 2024, she personally counted seven guests who reported falling or witnessing a fall in this specific area. She brought this to hotel management at least six times. Nothing was done. Eighteen months later, another guest fell in the exact same spot and injured her hip.
"When asked why the hotel had failed to take steps to stop the falls, the Safety Representative replied they couldn't — 'It is our busy season.'"
— Reported by injured guest, March 2024A Pattern of Negligence
This was not a single isolated accident. The documented sequence of events points to a clear pattern:
Day of injury: Guest's daughter-in-law slips. Guest's 6-year-old granddaughter falls twice. Guest falls hard, sustaining three injuries. Incident report filed.
Same day: Guest reports the danger to the front desk and requests warning signage at the most hazardous spot. No action taken.
Over the next 7 days: Guest reports additional falls to the front desk at least 6 more times. Other guests — including a young child — are reported falling. No corrective action taken.
4 days post-injury: Guest seeks urgent care after condition fails to improve. Diagnosed with broken wrist and avulsion ankle fracture. Hotel claims no incident report was on file.
Following evening: Safety representative arrives at guest's door, yells at her for seeking medical care without notifying him, and demands she prove she received the urgent care referral from the hotel — which she was required to forward to him.
Shortly after March 2024: A second guest contacts the site owner's attorney independently, reporting she fell and sprained her wrist at the same location. The attorney determines her individual case is not large enough to pursue, but retains her contact information.
September 2025 — 18 months later: A third guest falls in the identical location near Building 3 and injures her hip. A woman seated nearby tells her she had watched two other people fall in the same spot within the preceding two hours. The hazard had never been corrected.
2025–2026: The September 2025 victim contacts the site owner directly after finding this website. She is willing to go on record and sign a formal statement. Legal proceedings continue.
The original incident report, when eventually located, documented only that the guest had fallen — omitting the dangerous condition, the multiple witnesses, or the hotel's prior knowledge of falls. The September 2025 incident confirms the hazard remains unaddressed to this day.
Known Victims to Date
The following incidents have been documented. All individuals have been identified and their information is held by legal counsel.
"She told me she had watched two other people fall in the exact same spot within the two hours before my fall. The hotel had done nothing."
— September 2025 victim, on the Building 3 pool area paversIf you fell at this resort and are not yet represented here, please use the form below. Every documented incident strengthens the case that Marriott had repeated, long-term notice of this hazard and chose not to correct it.
Who Should Come Forward
You may be able to help — and your experience may be part of a pattern that strengthens the legal case — if any of the following apply to you:
- ✓ You or someone in your group fell or slipped near the pool area at the Marriott Beach Villas at Ko Olina, on any visit
- ✓ You witnessed another guest fall in that area and can provide a date and basic details
- ✓ You reported a fall or slipping hazard to hotel staff and were told no action would be taken
- ✓ You sustained an injury and were discouraged from seeking medical care, or were told there was no first aid at the hotel
- ✓ You filed (or attempted to file) an incident report that was mishandled, altered, or not recorded properly
Even if your injury seemed minor at the time — a bad bruise, a strain, a fall that was "caught" — your account is still relevant. Please report it.
Report Your Incident
All information is submitted directly to the site owner and forwarded confidentially to legal counsel. Your contact details will never be published or shared outside of this legal context.
About This Site
This site was created by a guest who was seriously injured at the Marriott Beach Villas at Ko Olina in March 2024. After sustaining a broken wrist, ankle fracture, and concussion — and watching the hotel fail to act despite repeated warnings from multiple guests — she resolved to find others who had experienced the same negligence.
The goal is straightforward: locate other victims, document the pattern, and ensure Marriott is held accountable in a way that also prevents future injuries. One injured guest is easy to dismiss. Many documented victims are not.
If you have questions before submitting, you may also reach this site's owner through the contact form. All correspondence is treated as confidential.